K-SURE provided support in the total amount of KRW 236.6 trillion
and achieved the highest-ever SME support performance at KRW 97.0 trillion.

• Despite challenging export conditions such as persistently high global interest rates and inflation, the Russia-Ukraine war, and the Middle Eastern crisis, K-SURE provided KRW 236.6 trillion (total) and KRW 97.0 trillion (SMEs) in Trade Insurance support in 2024, contributing to Korea's record-high exports (USD 683.8 billion).

• We strengthened support for market diversification. In response to the geopolitical crisis and the reorganization of supply chains in major countries, we offered preferential support for Trade Insurance limits, selectively supported countries with underwriting restrictions and applied the Flexible Peak Credit Line for the Global South to reinforce strategic assistance for market diversification.

• We expanded support for small and medium-sized exporters. The annual support target for these businesses was increased from KRW 87 trillion to 91.6 trillion, laying the groundwork for full-fledged assistance. A new program tailored to SMEs, ‘Export Growth Plan It,’ was introduced, along with ‘Export Package Preferential Guarantee’ backed by special contributions from five major banks. We also launched ’Vendor Export Financing‘ and reorganized the ’Export Partner Guarantee‘ program to strengthen support for export partners.

• We enhanced our digital capabilities related to Trade Insurance. We devised plans for ameliorating the entire process through ISPs for upgrading direct products and improving related products, as well as operational strategies. Work efficiency was also bolstered by expanding infrastructure to utilize RPA and developing new initiatives. Additionally, we launched K-SURE ON with user environment enhanced and new digital technologies applied, and also opened an advanced Trade Insurance big data platform based on AI-enabled data analysis, customized services, and data-based work efficiency.

• We established a customized support system for crisis response. We helped exporters exposed to the Red Sea logistics crisis and geopolitical tensions in the Middle East, such as the Israel-Palestine conflict, diversify their markets by providing liquidity as well as support for finding new trade partners, thereby minimizing their export-import losses due to deteriorating trade conditions.

• We actively endeavored to help Korean companies obtain opportunities for overseas investments and project contracts. We promoted the adoption of AIdriven autonomous manufacturing in line with the current market needs and expanded the scope of export infrastructure insurance support to the content sector. In addition, we increased pre-financing support limits of the Project Pooling Line program for major project owners to support the overseas expansion of Korean companies, and took proactive steps to support carbon-free energy projects in emerging markets and laid the groundwork for international greenhouse gas reduction projects, in response to the energy transition paradigm.

• Support measures to secure stable supply chains were bolstered. We expanded import insurance support through agreements with financial institutions and premium discounts, broadened the eligibility scope of import foreign exchange risk insurance and improved the product offerings to ensure stable supply of raw materials for Korean companies in response to increasing economic bloc formations across the world.

• We diversified our risk management system and enhanced its effectiveness. We mitigated the amount of risks through a comprehensive survey of medium and long-term risk categories, and introduced a timeseries analysis system to provide annual risk fluctuations information on countries and projects. We also upgraded our risk management system by improving the accuracy of risk quantification, strengthening fund soundness management, expanding the operation of internal committees, and establishing a collaborative system with overseas ECAs.

• We improved debt management and recover y performance and engaged in activities to prevent damage from trade fraud. Domestically, we improved our recovery performance through multifaceted recover y activities, including the recover y of large-scale debts, and practiced systematic debt management, including customized management for each debt account. With respect to overseas operations, we enhanced customized compensation support through expedited compensation, improved our cooperation system with collection agencies, and engaged in activities to prevent damage from trade fraud, such as working with related organizations and providing customer briefings. We also stepped up support for the recovery of uninsured receivables of SMEs by streamlining the verification process for irrecoverable debts.

• We strove to improve customer satisfaction. We introduced a customer feedback sharing system and enhanced customer communication and feedback management by upgrading the chatbot service and launching instant messaging platform consultation channel. We also dedicated ourselves to improving the quality of our customer service by providing greater support for CS activities, introducing additional customer consulting support areas, and strengthening the operation of customized academies for customers.